Table of Content
- Customer Service:
- What does seller coverage include?
- Methodology: Our System for Ranking the Best Home Warranty Companies
- Why homeowners trust us to protect their home
- Major Appliances ($33.25/month or $399/year)
- Follow Up on Claims
- Where can I learn more about maintaining my home’s systems and appliances?
It used to be a good service 3 yrs ago, now it's ridiculous. It took 2 months and a dozen phone calls to resolve a simple plumbing issue. Now my furnace is acting up, no way to talk to anyone, no way to escalate the claim.
My 1st complaint will start headquarters, BBB, FCC. This has been dragging to long. I've been patient and again I feel as though I'm not receiving the proper customer service. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Please confirm the date and time of the appointment provided by the contractor. As a 2-10 HBW homeowner, you’re eligible for special pricing on Whirlpool, Amana, KitchenAid, Jenn-Air, and Maytag appliances.
Customer Service:
Homeowners should be prepared to pay a service call fee for each separate service request. Overall, we found the pricing fair and the coverage adequate, if a little less comprehensive than other plans available. If you’re looking for straightforward coverage of your major systems and appliances, 2-10 should fit the bill.
To that end, you should know that many advertisers pay us a fee if you purchase products after clicking links or calling phone numbers on our website. Many or all of the companies featured here provide compensation to us. Compensation, along with hours of in-depth editorial research, determines where & how companies appear below. This company doesn't participate in our price quote program yet!
What does seller coverage include?
While I understand policies and procedures I don't understand why they couldn't waive the fee since this issue has been reported a third time. Maybe if they didn't send an incompetent contractor to fix the ice maker the FIRST and SECOND time I wouldn't be so irritated. The supervisor had the nerve to tell me "well it's been fixed for 10... Was given this warranty purchased by our realtor after buying a home. We knew the home had an older HVAC unit of 21 years and figured it would be good to have when it eventually broke down.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This program offers more flexibility than standard home warranties, giving you the control to decide what is best for your situation.
Methodology: Our System for Ranking the Best Home Warranty Companies
For example, while most of your kitchen appliances may be covered, parts like glass, shelves and accessories may not be covered. Code violations and haul away services are only covered with the Supreme Protection add-on and HVAC Plus plan add-on. 2-10 HBW has developed new strategies to reduce hold times and give our clients more power throughout the claims process. This includes providing clearer access to claim-status updates and self-service tools to better serve our clients throughout the claims process.
They cover some of the more expensive repairs that come with buying or selling a home. With multiple home warranty plans available, 2-10 Home Buyers Warranty allows homeowners to choose the specific coverage that works best for their needs. A unique Appliance Replacement Offer program gives homeowners the chance to buy new appliances rather than replace them. In addition, homeowners can receive a $100 reimbursement, a definite perk over other home warranty plans.
Why homeowners trust us to protect their home
Please refer to your instructions for details about authorization to use a non-network contractor (“Your Contractor”). You may request reimbursement for work done by Your Contractor up to the amount expressly authorized by 2-10 HBW. You do not need an additional authorization code if Your Contractor performs work that is under the Pre-Approved Limit for the applicable trade. Your agent has enrolled your home in industry-leading coverage from 2-10 Home Buyers Warranty. To ensure your coverage is active at closing, click the button below to personalize your coverage and choose your payment plan.
For GE Appliances, go to Shop4GE.com and click on 'Register for Access To The Site'. Enter the authorization code HBW210 and complete the registration for access to GE appliances at exclusive discounts. And complete the registration for access to GE appliances at exclusive discounts. As a 2-10 Home Buyers Warranty contract holder, you’re eligible for special pricing on Whirlpool, Amana, KitchenAid, Jenn-Air and Maytag appliances. You can purchase appliances for Kitchen Clean-up, Cooking, Refrigeration, Laundry, Outdoor Grilling and even Wine Cellars.
Once you’ve received a quote, you’ll also have the option to chat with or call a sales representative. Then, if you’re ready to buy a home warranty plan, you can purchase one directly from your quote page. Home Warranty of America offers affordable home warranty plans...
We called for 2 months always promised updates, heard nothing from them, Gave up this month. One of the women who answers the phone is the rudest person on earth. The company operates in over 42 states in the USA and serves real estate agents, homeowners, and builders. 2-10 Home Warranty states that its coverage is secondary to any manufacturer's warranty or insurance policy.
What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. Some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10.
As an industry-leading home warranty company, 2-10 HBW provides the most comprehensive warranty plans in the US. Homeowners select our home warranty plans to save themselves time and money, and help them expect the unexpected. A warranty plan from 2-10 HBW makes protecting your home simple and affordable.
By investing in our people and systems, 2-10 HBW provides customers more ways to communicate with us, especially online. We foresee that this investment will reduce escalations and provide an improved claims experience. We acknowledge the BBB’s concerns about a pattern of complaints regarding service and are taking every action we can to fulfill our commitment to our customers. It has been a driving force behind the many changes and improvements 2-10 HBW has already made and will continue to make to provide the best experience possible. In addition, consumers state there is unclear communication of the role 2-10 plays throughout the claims process.
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